How to Get WordPress Tech Support

This article is about how you can effectively get the help you need, when you need it, when the website you are concerned about is on a WordPress platform. If you can’t do it yourself, there are WordPress maintenance providers whom you can contract to resolve issues. WPTechGuru is one of these consultants which provides technical support.

It’s always an unwanted situation when you have technical challenges beyond your own ability to repair. When you don’t have the skills most maintenance services require you to submit a ticket. This can be really frustrating if you have an urgent need. While these services are touted as wondrous, they lack expediency in a number of ways. They can be slow to answer or use jargon that you don’t know. They may even require further expertise or ask you to show them how to “replicate” the issue. At WPTechGuru we will respond 365 days a year. You can reach us by phone, email or by completing a form.

Why Most WordPress Maintenance Services Require You to Submit a Support Ticket

1. Tracks a request from start to finish
2. Easy to delegate, often to subcontractors (even in different countries)
3. Enables ongoing tracking through email

Why Finding Solutions to WordPress Problems Can be Hard

First, let’s start with a brief review of the tool you are using. Wordpress.org is an open source platform to create all types of websites from blogs, to corporate websites and shopping carts. WordPress is very flexible and can be adapted to almost any situation. It is very powerful. As an open source platform, the information to solve problems is decentralized. Sure, there is core information in the WordPress Codex, but there are thousands of plugins, themes and snippets that are used with WordPress every day which make the data decentralized.

What follows are methods to tackle your issue: Typical Client Requests, Common WordPress Problems AFTER the Website is Built, How to Get WordPress Tech Support. 

Typical Client Requests on WordPress Websites

1. You need a basic management task completed:
   Basic tasks include adding a page or post, replacing an image or even fixing a typo. The number one reason business owners and nonprofits contact WPTechGuru is because they can’t get a response from their current website manager (usually the person who designed the website). In most cases the task they wanted completed was easy for the technician to solve.
2. You need a solution to a complex problem:
   When the website manager doesn’t respond and the task is complicated, help is needed and website owners get anxious. Often this task is related to a functionality the website was supposed to have when it was initially built. Other times the problem is a change to an existing functionality which isn’t perfect yet. Regardless, complex problems need attention from someone with expertise.
3. You need something addressed that is not working or there is something strange going on with your website.
   Not knowing what is going on creates frustration. It can be impossible to fully describe, much less diagnose yourself.

Common WordPress Problems After the Website is Built

• The number one problem is performance. Either from the front end for visitors or from the back-end for website managers.
• The second most common category of problems includes situations when something stopped working. This also can be on the front end or the back end.
• The third problem is complications when updating content. These are rare and typically caused by a problem with the database.
• The fourth is SSL certificate warnings. The biggest reason for these warnings is linking to or from insecure websites. It is simple to fix but the lack of understanding by website owners leads to problems.
• Other malfunctions. In our experience we see this when the owner is also managing the website. They have been afraid to update WordPress core, themes or plugins. Sometimes the database needs to be repaired.
• Website hacked. Rarely, does a new client even know their website is hacked. We discover it while investigating other problems on the website.