What is the relationship between WordPress Tech Guru and Empowered Marketing, LLC (dba Frank’s Designs)?
Empowered Marketing, LLC (dba Frank’s Designs) is a web development and graphic design company that has always provided awesome customer support. WP Tech Guru is a service provided by Frank’s Designs and was created to formalize the WordPress Maintenance and Technical support we have always provided to our clients. In addition, WP Tech Guru provides an opportunity for those who have had their websites built somewhere else to have the benefit of a professionally maintained website.
Can I Cancel This Service?
Yes, you can cancel anytime. Upon cancellation all premium plugins / services will be removed, free versions of the same plugins will be added in place of the removed plugins. This does not include caching plugins or plugins that require complex configuration. If the theme used on your site is a premium (paid) theme the license will be removed from the website and you or your future webmaster will be responsible for obtaining a license to enable upgrades. If you need to transfer your website to another webmaster there is no charge. The other webmaster will be expected to handle the migration. If we have to migrate your website for you the charge is $100.
Do You Offer Refunds?
When we provide immediate refunds:
- When we refuse you as a client. We reserve the right to refuse any company for any reason.
- If is extremely rare but IF, in the process of our review we discover something that prevents us from using our any of our tools and those obstacles can’t be removed.
- When it is totally reasonable, see examples above.
Except for immediate refunds above there are no refunds for completed payments because so much effort goes in up front. Before we start maintaining your website we:
- Backup the website
- Implement Security Features
- Check and Correct Site Settings
- Audit Security of your Website
- Migrate of your website to our Dedicated Server (unless your hosting is compatible)
- Check the Page Speed and Correct Errors
- Improve Your Page Speed
Do I Have To Use Your Hosting?
If you have your own hosting we have little control over the settings, backups and more. Our Time is Valuable. If you have shared hosting or other low quality hosting it will make our work harder, slower and in many cases our tools will not work. We have a dedicated server which is fast, secure and optimized for our tools. Hosting is FREE with all of our plans. Our tech support includes server management which you benefit from as a client because the performance of the server affects the performance of your website. If your site was created by Frank’s Designs and you are on our hosting we can guarantee top tier page speed.
Do You Offer Email Hosting?
While it is extremely rare for our server to go down, if it does, AND, your email is separate we can still contact you. If your email was hosted at the same server your email would go down too. Another big reason not to host email on our server is lack of robust email features like high quality spam management. Upon request we will host your email if you have a small company and only need a few domain based email accounts. We can set up remote email accounts for you at $120/hour. For all other situations we insist that you host your email elsewhere, here are some suggestions:
If you need unrelated IT Services for your company we can connect you with one of our partners.
What If My Site Has A Virus Or Other Malware Before I Start A Plan?
We will gladly help you with this problem but we charge $120/hour for the repairs before we start any plan, plus any costs incurred. In some cases we may have to pay for a 3rd party to repair your website. Those fees are billed at cost and are typically around $120.
What If My Site Gets Hacked AFTER Starting a Plan?
My site was custom coded and is not a typical WordPress site, can you help me?
In some cases after a review of your site we may choose to refuse you as a client. Some designers, developers or coders use dozens of short codes or do very strange things which can make working on a site extremely difficult and in some cases the site will break if transferred to another server. If this situation comes up we will restore your site to the original server and refund your money immediately.
Do you Include Reporting with Any of Your Plans?
Yes, All plans include reporting including maintenance tasks performed, uptime reports and much more.