What is the relationship between Wordpress Tech Guru and Empowered Marketing, LLC?
Empowered Marketing, LLC is a web development and graphic design company that has always provided awesome customer support. WPTechGuru is a service provided by Empowered Marketing and was created to formalize the WordPress Maintenance and Technical support we have always provided to our clients. In addition, WPTechGuru provides an opportunity for those who have had their websites built somewhere else to have the benefit of a professionally maintained website.
Can I Cancel This Service?
Yes, you can cancel anytime. Upon cancellation all premium plugins / services will be removed, free versions of the same plugins will be added in place of the removed plugins. This does not include caching plugins or plugins that require complex configuration. If the theme used on your site is a premium (paid) theme the license will be removed from the website and you or your future webmaster will be responsible for obtaining a license to enable upgrades. If you need to transfer your website to another webmaster there is no charge. We will make it as easy as possible. If we have to migrate your website for you without another webmaster involved the charge is $150.
Do You Offer Refunds?
When we provide immediate refunds:
- When we refuse you as a client (very unlikely, see below).
- If is extremely rare but IF, in the process of our review we discover something that prevents us from using our any of our tools and those obstacles can’t be removed.
- When it is totally reasonable, see examples above.
Except for immediate refunds above there are no refunds for completed payments because so much effort goes in up front.
What is The Process to Fix My Website?
After you complete our registration form we:
- Make a copy of your website on one of our servers
- Create an initial backup
- Using the working copy on our server:
- Troubleshoot your website and fix what we can easily fix or improve.
- Document any major problems which need to be addressed in the future (if any)
- Improve the performance of and sustainability of your website by implementing some best practices and advanced caching.
- Send you a report on the improvements and any problems discovered.
- Change DNS to point the website to the new server
To start this process sign up for my WordPress Maintenance & Tech Support plan (there is no commitment – you can quit anytime)
Do You Support WooCommerce?
We can help with One-Time fixes such as updating templates etc. but we do not cover WooCommerce related code, or templates on our WPTechGuru plans except if we created the website from scratch. If your website uses WooCommerce the large website plan is the only option.
Existing WooCommerce websites: The cost of your existing WooCommerce plugins is to be covered by you.
New WooCommerce websites: We typically include WooCommerce plugins at our expense. If a CRM plugin is used you are expected to hold the license and be responsible for payments.
Do You Offer Email Hosting?
- We Recommend Liquid Web Email Hosting for you under our account. Liquid Web email hosting is hosted on a separate server from your website and fully supported by our staff, OR
- Google G-Suite (Gmail and other tools using your domain name), OR
- Office 365
If you need other IT Services for your company we can connect you with one of our partners.
What If My Site Has A Virus Or Other Malware Before I Start A Plan?
We will gladly help you with this problem but we charge $150/hour for the repairs before we start the services on any plan, plus any costs incurred. If a programmer is needed the rate is $175/hour. If necessary you authorize us to hire 3rd party to repair your website and you agree to pay the same hourly rates and/or cover the cost of hiring and managing the 3rd party. Note: Sometimes a site was created by a developer who wants to make it hard for us to migrate your website. This kind of effort is considered malware and will incur additional fees even if it is after migration. Upon payment you are agreeing to pay any additional invoices to remove malware from your website.
What If My Site Gets Hacked AFTER Starting a Plan?
This is included with all Plans as part of our Website Repair Service, the limitations are listed below the plans. There is no charge for costs incurred if a 3rd party is required to repair your site.
My Site was Custom Coded and is not a Typical WordPress Site, Can You Help Me?
In some cases after a review of your site we may choose to refuse you as a client. Some designers, developers or coders use dozens of short codes or do very unusual things which can make working on a site extremely difficult and in some cases the site will break if transferred to another server. If this situation comes up we will restore your site to the original server and refund your money immediately.
Do you Include Reporting with Any of Your Plans?
Yes, All plans include reporting (if requested) including maintenance tasks performed, uptime reports and much more. Contact us if you are interested in additional SEO Reporting or Rank Tracking.
Do You Charge For Solving WordPress Problems That Are Essentially The Responsibility Of A Third Party?
We reserve the right to charge for solving problems in these situations. We try to avoid those problems by choosing plugins and themes very carefully and often use premium plugins that are well supported. When a vendor of a plugin or theme fails to support their product this puts a burden on us because we stand firmly behind our work. In those situations we will do our best to help you but we may elect to charge you for the work on a case by case basis. Sometimes we will resolve issues with our own programmers at our expense. See Terms & Conditions for code outside of WordPress.